Most faults on the shop floor are not complex. They are a worn nozzle, a flattened seal ring, a pressure setting. The cost is not the repair — it is the hour spent working out what is wrong, and the second hour spent finding the part.
01
The fix is usually simple
But the diagnosis is not written down anywhere the operator can reach it at the machine.
02
The knowledge is in your team
Every call to Isobex is an engineer repeating an answer that could have been given once.
03
Ordering the part is a separate job
Diagnosis and dispatch live in different places, so next-day dispatch gets missed.
Who it is for
Three people, one app.
At the machine
Machine operator
Needs an answer in minutes, with gloves on and a phone in one hand. Wants to know whether to keep cutting or stop.
Uses: guided checks · alarm codes
On the floor
Maintenance engineer
Works through the checks properly, records what was tried, and escalates to Isobex with the detail already attached.
Uses: guided fixes · support requests
Off the floor
Buyer & production lead
Reorders consumables before they run out, tracks dispatch, and sees what has been costing the line time.
Uses: store · reorder · order tracking
What we propose
Four jobs. One app.
Build
Native iOS & Android
A deliberately small first release. No accounts, no saved machines, no dashboards — the operator opens the app and is one tap from the fix.
Troubleshoot
Symptom-led guided checks and alarm-code lookup, written by your engineers.
Order parts
The live catalogue, in the app, with the part you just diagnosed already matched.
Answer questions
The FAQs your team answers on the phone every week, searchable offline.
Request support
A structured call-out request with photos, machine and checks already tried.
Flow 01 · Getting in
Open it and go.
No sign-up wall. The home screen puts the fault first, common fixes second, and reorders third — search covers parts, fixes and FAQs together.
3 screens
9:41
Isobex Lasers
Keep production moving.
Diagnose a fault, order the part and get an engineer — from the machine side, in minutes.
Get started
Call the team
No account needed. UK next-day parts dispatch · engineering support {{ supportPhone }}
01 · Welcome
Brand-led entry. Get started, or call the team.
9:41
3
Machine down? Start here.
Most faults clear in under ten minutes without a call-out.
Troubleshoot a fault
Guided checks · alarm code lookup
Buy parts & consumables
Request engineer support
Most common fixesSee all
01Poor cut edge / dross on mild steel
02Machine won't pierce
Reorder consumablesStore
D32 H15-M14 Single Layer Nozzle
£53.49 · pack of 10
Protective Lens 27.9 × 4.11
£29.49 · pack of 5
Home
Fix it
Store
Help
02 · Home
Machine down? Start here. One red action.
9:41
d32
Cancel
AllPartsFixesFAQs
Parts · 4 results
D32 H15-M14 Single Layer Nozzle
Pack of 10 · in stock
£53.49
D32 H15-M14 Double Layer Nozzle
Pack of 10 · in stock
£53.49
Ceramic Body Dia. 32 / M14
Single pack · in stock
£16.50
Seal Ring 32.2 × 2.4 × 3.55mm
Single · in stock
£31.00
Fixes & FAQs
When to change a nozzle — 5 signs
Single or double layer nozzle — which?
03 · Search
One field across parts, fixes and FAQs.
Flow 02 · Troubleshooting
Symptom to fix in four checks.
Pick the symptom or type the alarm code. Each check is one action with a photo, and the outcome routes to the part, the engineer, or done.
5 screens
9:41
What's it doing?
Pick the closest symptom, or look up the alarm code on the controller.
Search symptom or alarm code
Cut qualityHeadGasAlarms
Poor cut edge quality
Dross, burr or striations · 6 checks
Machine won't pierce
Failing to break through · 4 checks
Height sensing lost
Head crashing or riding high · 5 checks
Assist gas pressure low
Alarm 4102 · 4 checks
Look up an alarm code
Type the number on the controller
Home
Fix it
Store
Help
04 · Symptoms
Filtered by cut quality, head, gas, alarms.
9:41
Alarm code
Enter the code shown
4102
Or point the camera at the controller screen
Match found
4102Fibre cutting head
Assist gas pressure below setpoint
The head is calling for more pressure than the supply is delivering. Usually a regulator setting, an empty cylinder, or a leak at the seal ring.
Start 4 checksParts
Recently looked up
2201Servo drive over-current, X axis
3310Chiller flow rate low
05 · Alarm code
Type the controller code, or scan it.
9:41
Assist gas pressure low2 / 4
Check the seal here
Check 2 · two minutes
Inspect the nozzle & seal ring.
Power down the head. Unscrew the nozzle and look at the seal ring seated in the ceramic body. A flattened, cracked or missing ring lets assist gas escape before it reaches the kerf — the most common cause of alarm 4102.
Looking for
Ring sits flush, no visible splits
No spatter build-up on the nozzle tip
Nozzle threads clean and tight
Watch the 40-second clip
Looks fineFound a problem
Skip this check
06 · Guided check
One step, one photo, two outcomes.
9:41
Likely cause found
Perished seal ring.
Replace the ring and the nozzle together — a leak at the seal usually means the nozzle tip has been running hot too.
Parts you'll need
Seal Ring 32.2 × 2.4 × 3.55mm
Single · in stock
£31.00
D32 H15-M14 Single Layer Nozzle
Pack of 10 · in stock
£53.49
{{ dispatchNote }}
Still not fixed?
Request engineering support
We respond within 24 hours
Read the full fix guide
Add both to basket · £84.49
07 · Fault found
The cause, and the parts that fix it.
9:41
Back in production.
You cleared this one in 9 minutes. We've saved the steps you took so you can repeat them next time.
What you did
Checked cylinder pressure
Replaced seal ring & nozzle
Was this guide useful?
YesNo
Back to home
Restock the parts I used
08 · Back cutting
Logged, so the next operator sees it.
9:41
Assist gas pressure low2 / 4
Check the seal here
Check 2 · two minutes
Inspect the nozzle & seal ring.
Power down the head. Unscrew the nozzle and look at the seal ring seated in the ceramic body. A flattened, cracked or missing ring lets assist gas escape before it reaches the kerf — the most common cause of alarm 4102.
Looking for
Ring sits flush, no visible splits
No spatter build-up on the nozzle tip
Nozzle threads clean and tight
Watch the 40-second clip
Looks fineFound a problem
Skip this check
Anatomy of a check
Designed for gloves and noise.
01
One check per screen
Progress bar at the top so nobody loses their place mid-job.
02
A real photo of the part
Your own imagery, annotated — no ambiguity about what to look at.
03
Plain instructions, no jargon
Written in the Isobex voice and signed off by your engineers.
04
Two thumb-sized answers
Looks fine or found a problem — every tap target sized for a shop floor.
Flow 03 · The store
The part, without the phone call.
Your live catalogue — real names, pack sizes and prices. Fits-my-machine filtering and one-tap reorder of what the site already buys every month.
4 screens
9:41
Parts store
3
Search part name or size
{{ dispatchNote }}
Shop by category
Nozzles
8 products
Protective lenses
3 products
Ceramic bodies
3 products
Seal rings
2 products
Machine sparesSee all
Solenoid
£120.00
Pressure Control Limit Switch HLP53
£85.00
Yaskawa Encoded Servo Motor
£1,200.00
Home
Fix it
Store
Help
09 · Store
Categories, plus reorder from last time.
9:41
Nozzles8
Filter · 1M14 · D32In stock
D32 H15-M14 Single Layer Nozzle
Pack of 10
£53.49+
D32 H15-M14 Double Layer Nozzle
Pack of 10
£53.49+
D28 H15-M11 Double Layer Nozzle
Pack of 10
£53.49+
D28 H15-M11 Single Layer Nozzle
Pack of 10
£48.49+
D28 H11-M11 Top Hat Single Layer
Pack of 10
£48.49+
D15 H19-M8 3D Double Layer Nozzle
Out of stock
£48.49
10 · Nozzles
Filter by diameter, height and thread.
9:41
In stockPack of 10
D32 H15-M14 Single Layer Nozzle
£53.49per pack, ex. VAT
Trade3+ packs £49.99 · 6+ packs £46.50
Single layer cutting nozzle, 32mm diameter, 15mm height, M14 thread. Supplied in packs of ten. Best suited to oxygen cutting on mild steel.
Thread & diameter
D32 · M14D28 · M11D15 · M8
Specification
Delivery & returns
−1+
Add · £53.49
11 · Product
Specs, pack size, trade price, stock.
9:41
Basket · 3 items
D32 H15-M14 Single Layer Nozzle
Pack of 10
−1+
£53.49
Seal Ring 32.2 × 2.4 × 3.55mm
Single
−2+
£62.00
Protective Lens 27.9 × 4.11
Pack of 5
−1+
£29.49
Add Ceramic Body Dia. 32 / M14 · £16.50
Subtotal£144.98
Next-day delivery£9.95
VAT£30.99
Total£185.92
Checkout
12 · Basket
Cut-off for next-day dispatch made obvious.
Flow 04 · Checkout & delivery
Ordered before the shift ends.
Apple Pay and Google Pay for speed, purchase-order details for the buyers, and tracking that answers where is it without an email.
3 screens
9:41
Checkout
Deliver to
Company
Precision Fabrication Ltd
Site address
Unit 12 Bonehill Works, Tamworth B78 3HQ
Delivery contact
Dan Hallam · 07700 900412
Delivery speed
Next working day · £9.95
Ordered before 3pm · arrives Tue 4 Aug
Standard 2–3 days · £4.95
Payment
Card ending 4417
Change
Pay on account · 30 days
Requires a credit account
Add a PO number
Total inc. VAT
£185.92
Place order
13 · Checkout
Delivery site, PO reference, pay.
9:41
Order confirmed.
IS-24856 is with our stores team. We'll text a tracking link the moment it's collected.
ArrivingTue 4 Aug, before 12pm
Items3 lines · 4 units
Paid£185.92 · card 4417
Track this order
Back to store
14 · Confirmed
Dispatch time stated, not implied.
9:41
Order IS-24856
Out for delivery
Arriving before 12pm
DPD · tracking 4712 8890 3311
Out for delivery
Today · 07:58 · Tamworth depot
Collected by courier
Yesterday · 16:20
Picked & packed
Yesterday · 14:05
Order placed
Yesterday · 13:42
In this order
D32 H15-M14 Single Layer Nozzle×1
Seal Ring 32.2 × 2.4 × 3.55mm×2
InvoiceReorder
15 · Tracking
Picked, dispatched, out for delivery.
Flow 05 · Help & support
When it needs an engineer.
FAQs first, then a structured request that arrives with the machine, the alarm code, the checks already tried and photos attached — so the first response is useful.
4 screens
9:41
Here when you need us.
Rapid-response engineering support for critical production environments.
Call now
WhatsApp
Request support
Log a fault · we respond within 24 hours
Frequently asked
How often should I change the protective lens?
Single or double layer nozzle — which?
Browse topics
Delivery & returns
Manuals & guides
Maintenance plans
Operator training
Home
Fix it
Store
Help
16 · Help
Call, WhatsApp, FAQs, request an engineer.
9:41
Consumables
How often should I change the protective lens?
There's no fixed interval — lens life depends on material, assist gas and how clean the extraction is. As a working rule on mild steel with oxygen, inspect at the start of every shift and expect to change every 40–60 cutting hours.
Change it immediately if
You can see spatter pitting or a burn mark under a torch
Cut quality drops off on settings that worked yesterday
The head is running hotter than normal at the same power
Lenses we stock
Protective Lens 24.9 × 1.5
Pack of 5
£28.50
Protective Lens 27.9 × 4.11
Pack of 5
£29.49
Did this help?YesNo
17 · FAQ answer
Short answer, then the detail.
9:41
Request support
How urgent is it?
Machine downRunning degradedGeneral question
What's happening?
Alarm 4102 keeps returning after 20 minutes of cutting. Replaced the seal ring and nozzle this morning, pressure holds at idle but drops under load.
Add photos or a clip
Add
MachineFlatbed fibre · D32 M14
Your nameDan Hallam
Best number07700 900412
SiteTamworth B78 3HQ
We respond within 24 hours. For a line-stopper, call {{ supportPhone }}.
Send request
18 · Request
Urgency, machine, symptom, photos.
9:41
Logged · SR-1182
We're on it.
An engineer will call you on 07700 900412. You'll get a text as soon as it's picked up.
Request received
Today · 09:41
Engineer reviewing
Expected within 2 hours
Call back or visit booked
What you sent
Machine downFlatbed fibre · D32 M14
Alarm 4102 keeps returning after 20 minutes of cutting. Replaced the seal ring and nozzle this morning, pressure holds at idle but drops under load.
Order the likely parts now
Have them on site before the engineer arrives
Call insteadDone
19 · Sent
Reference number and response window.
Built on your brand
It looks like Isobex, because it is Isobex.
Every screen uses the existing Isobex system — the same ink, the same laser red used sparingly, the same uppercase headlines and Uncut Sans type as the website and the store.
Colour
Ink
#06212B
Laser red
#F9282F
Paper
#F4F7F8
Red is reserved for the one action that matters on each screen.
Type
Keep production moving.
Uncut Sans · uppercase headlines, sentence-case body, British spelling throughout.
Eyebrow · 0.16em tracking
Components
Primary action
Secondary
Input field
One component set, shared with the website and store.
How we will know it works
Measured in uptime, not downloads.
We agree the baseline with you before launch and report against it. Four measures, reviewed quarterly.
01
Faults cleared without a call-out
Guided checks marked as fixed, against call-outs logged for the same fault.
02
Time from alarm to answer
How long the machine sits idle before the operator knows what to do.
03
Repeat consumable orders
Reorders placed in-app, and how much of the store basket starts from a fault.
04
Quality of support requests
Requests arriving with code, checks and photos — fewer back-and-forth emails.
Next steps
What we need from you.
01
Sign off the MVP scope
Confirm these four flows are the right first release, and tell us anything missing.
02
A session with your engineers
Half a day to capture the ten most common faults and the checks that clear them.
03
Catalogue & imagery access
Product data and photography from the store, so parts in the app are always the live range.
Then we build.
Digital Craft
Keep production moving.
The machines, parts and support are already yours. This puts them in the hand of the person standing next to the laser.
thedigicraft.co.ukIsobex Lasers mobile app · MVP proposal
